Legal

Refund Policy

Simple and fair. If it's not working for you, here's how refunds work.

Last updated: 27 February 2026

1. Our Commitment

We want DuePrompt to be worth every dollar you pay. If you've been charged and it's not right for you, we offer pro-rata refunds within a 7-day window — no awkward conversations, no hoops to jump through.

2. Subscription Billing

Paid plans (Starter at $15/month, Pro at $39/month, Business at $79/month) are billed monthly in advance via Stripe. Your billing date is the day you first subscribed to a paid plan, and it recurs on that date each month.

The Free plan has no charges — there's nothing to refund on a free account.

3. How Refunds Work

If you request a refund within 7 days of a billing date, we'll issue a pro-rata refund for the unused portion of that billing month.

Example: You're on Pro ($39/month). Your billing date was 5 days ago. You've used roughly 17% of the month, so we'd refund approximately $32 — the remaining 83% of the billing period.

Refunds go back to your original payment method. Processing typically takes 5–10 business days depending on your bank or card issuer.

4. Requests Outside the 7-Day Window

If more than 7 days have passed since your billing date, we're unable to refund the current billing period. However, you can always cancel to stop future charges — see Section 6.

If you believe there are exceptional circumstances, email us and we'll review it on a case-by-case basis. We're reasonable people.

5. What We Don't Refund

The Free plan (no charges apply)
Refund requests more than 7 days after a billing date
Usage during the period before the refund request was made

6. Cancellation

You can cancel your subscription at any time from Settings → Billing.

When you cancel:

Future billing stops immediately — you won't be charged again
Your account remains active until the end of the current billing period
After the period ends, your account reverts to the Free plan (up to 3 active invoices)
Cancellation does not automatically trigger a refund — submit a refund request if you're within the 7-day window

7. How to Request a Refund

Email support@dueprompt.com with:

The email address on your account
The billing date you're requesting a refund for

We'll confirm eligibility and process the refund within 3–5 business days. You'll receive a confirmation email from Stripe once it's been issued.

8. Questions

Something not covered here? Email support@dueprompt.com — we're a small team and we'll get back to you quickly.